Why Emotions Matter In B2B: Leveraging Sentiment Analysis To Reduce Churn & Build Stronger Relationships
By integrating sentiment data into your strategy, you gain a comprehensive understanding of your customer relationships
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NEWS AND POSTS
Creating A Churn Prevention Culture: It's Everyone's Responsibility
Customer retention isn't just the job of your customer success team, it's a company-wide effort.
How Much Should You Spend To Retain A Customer
Customer retention is crucial, and while the exact amount can vary, most companies should spend 10% to 15% of a customers annual revenue
Retaining Customers In An Economic Downturn
In the face of the ongoing U.S. economic downturn, it's never been more important to retain your current customers.
Empowering Account Managers With Objective Client Feedback
Don't rely solely on what your Account Managers are inputting into your CRM.
Understanding Employee Retention: How To Keep Your Best Employees
To truly retain top talent, it's essential to regularly check in on what matters most to each of your employees.
Flaws In The Net Promoter Score: Part 2 of 2
While NPS is widely used to gauge customer loyalty, it might not be the most accurate reflection of true customer sentiment.
Flaws In The Net Promoter Score: Part 1 of 2
There are a few key flaws with the Net Promoter Score, also known as, NPS. This post addresses the first: the imbalance of the scale.
Net Vs. Actual Retention
Net retention, the percentage of revenue retained from existing customers over time, is a crucial metric for assessing business health.
Don't Let Customer Churn Be Your Silent Profit Killer
Many companies are not doing enough to predict and prevent customer churn, leading to preventable financial losses.
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