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Stonegate

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Marc Pierce, the CEO of the SaaS company Stonegate, was born with a hole in his heart. It was a small gap, a few millimeters wide, but it allowed de-oxygenated blood to be pumped out to his body. The heart then had to work overtime to correct this inefficiency. As a five-year-old-boy trying to run and play, Pierce’s body never got all the oxygenated blood...

October 9, 2018

How do you measure success for each of your account managers?  If you’re like most companies, you likely rely heavily on account retention statistics, supervisor feedback, or simply a lack of customer complaints.  While these measures provide some level of insight, they are often subjective and based on the dangerous assumption that clients who aren’t com...

October 9, 2018

How do you gather information on client satisfaction?  If you’re like thousands of other businesses, your key account managers or executives periodically touch base with major accounts to ask the question.  This is the simplest form of using a sample size of oneto gain insights into customer sentiment, but this manual, and often subjective method for gath...

October 9, 2018

Are you seeing a gap between your Net Promoter Score (NPS) and your actual business performance?  Do you believe you understand your business customers’ or consumers’ feelings toward your company, but still see high churn rates

You’re not alone.  Increasingly, organizations are discovering that their NPS indices are not reliable indicators of whether their...

February 7, 2018

IRVING, Texas, Jan 29, 2018 – The Health Plan Alliance, a national organization for provider-sponsored and independently-owned health plan collaboration, today announced the addition of three new companies to its Group Purchasing Organization (GPO). The companies are Simplify Healthcare, Stonegate Advisors and The Phia Group.

“With the addition of these th...

October 5, 2017

Successful businesses thrive on consistent client feedback, but less than 5 percent of company leaders systematically capture the voice of their business customers.

Stonegate, a company that develops and licenses software to help its clients better acquire and retain customers, recently launched its newest offering STAMP (Strategic Account Management Platf...

What's not to like about Obamacare? Plenty in Illinois.

People who buy health insurance through the government exchange should brace themselves for steep premium increases, fewer plans to choose from and less choice in doctors and hospitals next year.

Illinois residents who buy health insurance through the Obamacare exchange should brace themselves for stee...

August 2, 2016

Large employers think hospital mergers may lead to more consistent care and service and better administrative efficiency, but they aren't buying that consolidation will lower medical costs or raise quality.

Nationwide, only 14 percent of these employers say that hospital mergers will reduce their costs, while 39 percent predict medical costs are likely to...

1. Background

The healthcare industry continues to evolve at an unprecedented pace due to explosions in technology and consumer demand. ACA development introduced a new consumer to the industry, one who is unfamiliar with the healthcare experience. A new way of thinking is required from both health plans and providers. Over the next five years, the most si...

2016 could see the birth of two Goliath competitors if Aetna Inc. successfully acquires Humana Inc. and Anthem, Inc. closes its deal to absorb Cigna Corp. The combined entities will have enormous scale, which will allow them to minimize overhead expenses and drive down coverage costs.

 

To compete against such behemoths, not-for-profit Blues plans should co...

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