his post offers a fact-based, nonpartisan summary of the potential impact of Medicaid funding reductions included in the recently passed federal legislation. It is not intended to convey a political opinion—just an objective assessment rooted in publicly available data and trusted industry sources.

Losing a client you thought was a sure bet for renewal is never easy, but it happens more often than businesses realize.

There is plenty written on how companies underinvest in the retention of their clients, favoring investments in new sales instead.

By integrating sentiment data into your strategy, you gain a comprehensive understanding of your customer relationships

Customer retention isn't just the job of your customer success team, it's a company-wide effort.

Customer retention is crucial, and while the exact amount can vary, most companies should spend 10% to 15% of a customers annual revenue