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NEWS AND POSTS

Net Vs. Actual Retention
Net retention, the percentage of revenue retained from existing customers over time, is a crucial metric for assessing business health.

Don't Let Customer Churn Be Your Silent Profit Killer
Many companies are not doing enough to predict and prevent customer churn, leading to preventable financial losses.


Optimizing Account Management Teams:Â How Objective Performance Assessments Can Drive Success
How do you measure success for each of your account managers? If you’re like most companies, you likely rely heavily on account...

STAMP Of Approval
Marc Pierce, the CEO of the SaaS company Stonegate, was born with a hole in his heart. It was a small gap, a few millimeters wide, but it...


Maximizing Client Relationships: Why A Sample Size of One is All You Need
How do you gather information on client satisfaction? If you’re like thousands of other businesses, your key account managers or...


Predicting Customer Sentiment: Why Your NPS Score Isn’t Adding Up
Are you seeing a gap between your Net Promoter Score (NPS) and your actual business performance? Do you believe you understand your...

Smart CEOs Move Beyond Net Promoter Score (NPS); Stonegate Launches STAMP to Better Gauge Client Loy
Successful businesses thrive on consistent client feedback, but less than 5 percent of company leaders systematically capture the voice...

What's not to like about Obamacare? Plenty in Illinois.
What's not to like about Obamacare? Plenty in Illinois. People who buy health insurance through the government exchange should brace...


Big business doubts savings from hospital mergers: survey
Large employers think hospital mergers may lead to more consistent care and service and better administrative efficiency, but they aren't...


Healthcare Trends in the Current Reform Environment
1. Background The healthcare industry continues to evolve at an unprecedented pace due to explosions in technology and consumer demand....
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