Optimizing Account Management Teams: How Objective Performance Assessments Can Drive Success
How do you measure success for each of your account managers? If you’re like most companies, you likely rely heavily on account...
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NEWS AND POSTS
STAMP Of Approval
Marc Pierce, the CEO of the SaaS company Stonegate, was born with a hole in his heart. It was a small gap, a few millimeters wide, but it...
Maximizing Client Relationships: Why A Sample Size of One is All You Need
How do you gather information on client satisfaction? If you’re like thousands of other businesses, your key account managers or...
Predicting Customer Sentiment: Why Your NPS Score Isn’t Adding Up
Are you seeing a gap between your Net Promoter Score (NPS) and your actual business performance? Do you believe you understand your...
Smart CEOs Move Beyond Net Promoter Score (NPS); Stonegate Launches STAMP to Better Gauge Client Loy
Successful businesses thrive on consistent client feedback, but less than 5 percent of company leaders systematically capture the voice...
What's not to like about Obamacare? Plenty in Illinois.
What's not to like about Obamacare? Plenty in Illinois. People who buy health insurance through the government exchange should brace...
Big business doubts savings from hospital mergers: survey
Large employers think hospital mergers may lead to more consistent care and service and better administrative efficiency, but they aren't...
Healthcare Trends in the Current Reform Environment
1. Background The healthcare industry continues to evolve at an unprecedented pace due to explosions in technology and consumer demand....
Mega-Mergers May Push Blues to Cut SG&A, Focus More on Member Experience
2016 could see the birth of two Goliath competitors if Aetna Inc. successfully acquires Humana Inc. and Anthem, Inc. closes its deal to...
Health insurance startup joins Illinois market in flux
Chicago-area residents who buy health plans on the federal online insurance marketplace will see some new options for 2016 that are a...
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