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Net Vs. Actual Retention
STAMP Of Approval
Predicting Customer Sentiment: Why Your NPS Score Isn’t Adding Up
Mega-Mergers May Push Blues to Cut SG&A, Focus More on Member Experience
Health insurance startup joins Illinois market in flux
Some Carriers Rely on Subsidy Calculator for Leads, Outreach
Increasing Customer Satisfaction: A Profitable Strategy for Casinos and Gaming Companies
Optimizing Account Management Teams: How Objective Performance Assessments Can Drive Success
Maximizing Client Relationships: Why A Sample Size of One is All You Need
Health Plan Alliance adds three new companies to its Group Purchasing Organization (GPO)
Smart CEOs Move Beyond Net Promoter Score (NPS); Stonegate Launches STAMP to Better Gauge Client Loy
What's not to like about Obamacare? Plenty in Illinois.
Big business doubts savings from hospital mergers: survey
