Understanding Employee Retention: How To Keep Your Best Employees
To truly retain top talent, it's essential to regularly check in on what matters most to each of your employees.
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NEWS AND POSTS
Flaws In The Net Promoter Score: Part 2 of 2
While NPS is widely used to gauge customer loyalty, it might not be the most accurate reflection of true customer sentiment.
Flaws In The Net Promoter Score: Part 1 of 2
There are a few key flaws with the Net Promoter Score, also known as, NPS. This post addresses the first: the imbalance of the scale.
Net Vs. Actual Retention
Net retention, the percentage of revenue retained from existing customers over time, is a crucial metric for assessing business health.
Don't Let Customer Churn Be Your Silent Profit Killer
Many companies are not doing enough to predict and prevent customer churn, leading to preventable financial losses.
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