Creating A Churn Prevention Culture: It's Everyone's Responsibility
Customer retention isn't just the job of your customer success team, it's a company-wide effort.
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NEWS AND POSTS
How Much Should You Spend To Retain A Customer
Customer retention is crucial, and while the exact amount can vary, most companies should spend 10% to 15% of a customers annual revenue
Retaining Customers In An Economic Downturn
In the face of the ongoing U.S. economic downturn, it's never been more important to retain your current customers.
Empowering Account Managers With Objective Client Feedback
Don't rely solely on what your Account Managers are inputting into your CRM.
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