How do you measure success for each of your account managers? If you’re like most companies, you likely rely heavily on account retention statistics, supervisor feedback, or simply a lack of customer complaints. While these measures provide some level of insight, they are often subjective and based on the dangerous assumption that clients who aren’t complaining are fully satisfied. Imagine what you could accomplish if you were able to draw direct connections between each ac

Successful businesses thrive on consistent client feedback, but less than 5 percent of company leaders systematically capture the voice of their business customers. Stonegate, a company that develops and licenses software to help its clients better acquire and retain customers, recently launched its newest offering STAMP (Strategic Account Management Platform). Marc Pierce, Stonegate’s founder and CEO explains, “While many companies have initiatives underway to obtain the voi